Returning a Camera or NVR (not Defective)

Arcdyn will accept returns for equipment that is not defective within 30 days of the purchase date. 

Items must be returned in original packaging and in like-new condition.  All accessories that come standard with the item must also be included in the return shipment as well.

Products not returned in their original package or without standard accessories may be subject to a restocking fee up to 30% of the purchase price.

Arcdyn does not pay for return shipping if the customer returns equipment that is not defective.

Advanced Replacement

Arcdyn will offer an Advanced Replacement for any defective products purchased from us and within the specified Warranty period. 

In order to receive an Advanced Replacement, the customer must give Arcdyn Tech Support the opportunity to troubleshoot the product remotely to determine that our product is indeed the problem.

Arcdyn will pay return shipping costs for defective products.

When an RMA is processed, the customer will receive an Order Confirmation for a Purchase Order with NET30 terms, as well as a packing slip to ship the defective camera back.  The purchase order will be closed as soon as we receive the defective unit.  If we do not receive the defective camera within 30 days, the Purchase Order will be charged.

If an Advanced Replacement is issued and the camera is not defective (i.e. a bad cable or other improper setup), the customer will receive a "strike."  3 of these strikes will invoke a temporary disqualification for Advanced Replacements.